AA
Amber A
1 reviews | Active since Apr 2026
30 Apr 2026, 12:03
After almost losing hope in terms of getting an answer on my claim, Rhirhandzu was the only one who managed to give me clear feedback and answer my questions
After almost losing hope in terms of getting an answer on my claim, Rhirhandzu was the only one who managed to give me clear feedback and answer my questions. I have gone through 6 different agents before who were of absolutely no help. Only reason I am giving 2 stars and not 1 star is purely because of Rhirhandzu. Otherwise the customer service was appalling. Thank you Rhirhandzu
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Oneplan Insurance's replyOfficial
30 Apr 2026, 12:29Hi Amber,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced and that it took multiple interactions before receiving the clarity you needed — this is certainly not the level of service we aim to provide.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced and that it took multiple interactions before receiving the clarity you needed — this is certainly not the level of service we aim to provide.
We’re grateful that Rhirhandzu was able to assist you effectively and provide the clear feedback you were looking for, and we sincerely thank you for acknowledging her efforts. Your experience and comments have been taken seriously and will be shared with the relevant teams so we can address these service gaps and improve going forward.
We appreciate your honesty and the opportunity to do better.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply30 Apr 2026, 12:29
Official
Hi Amber,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced and that it took multiple interactions before receiving the clarity you needed — this is certainly not the level of service we aim to provide.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced and that it took multiple interactions before receiving the clarity you needed — this is certainly not the level of service we aim to provide.
We’re grateful that Rhirhandzu was able to assist you effectively and provide the clear feedback you were looking for, and we sincerely thank you for acknowledging her efforts. Your experience and comments have been taken seriously and will be shared with the relevant teams so we can address these service gaps and improve going forward.
We appreciate your honesty and the opportunity to do better.
Kind regards,
Oneplan.
Kind regards,
Oneplan.