EB
Evidence B
1 reviews | Active since Jan 2025
13 Oct 2025, 13:09
After a very long struggle trying to make a claim, that only went through very late, but was then able to go buy my medications the following day
After a very long struggle trying to make a claim, that only went through very late, but was then able to go buy my medications the following day. I again experienced some difficulties when uploading documents but Sibusiso Ncambaca was there to help me escalate my documents, he made things easier for me. Thank you so much Sibusiso.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
13 Oct 2025, 13:25Dear Evidence,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We’re glad to hear that, despite the initial challenges with your claim, Sibusiso was able to step in and assist you efficiently. It’s great to know he made the process easier and ensured your documents were successfully escalated. We’ll be sure to pass along your appreciation to him.
Once again, we truly apologise for the frustration caused to you and hope to restore your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We’re glad to hear that, despite the initial challenges with your claim, Sibusiso was able to step in and assist you efficiently. It’s great to know he made the process easier and ensured your documents were successfully escalated. We’ll be sure to pass along your appreciation to him.
Once again, we truly apologise for the frustration caused to you and hope to restore your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply13 Oct 2025, 13:25
Official
Dear Evidence,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We’re glad to hear that, despite the initial challenges with your claim, Sibusiso was able to step in and assist you efficiently. It’s great to know he made the process easier and ensured your documents were successfully escalated. We’ll be sure to pass along your appreciation to him.
Once again, we truly apologise for the frustration caused to you and hope to restore your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We’re glad to hear that, despite the initial challenges with your claim, Sibusiso was able to step in and assist you efficiently. It’s great to know he made the process easier and ensured your documents were successfully escalated. We’ll be sure to pass along your appreciation to him.
Once again, we truly apologise for the frustration caused to you and hope to restore your faith in our services.
Kind regards,
Oneplan.