AA
Alta Alta.deetlefs
1 reviews | Active since Jun 2022
29 Jan 2025, 15:40
After 2 days of tryi...
After 2 days of trying to settle a claim with Oneplan and gettig very fustrated as I keep submitting what is requested and everytime I get another mail saying its incorrect....and now no one knows who is sending this mails to me...customer service in claims department really needs to update their system and consultants as it is costly phoning and mailing one thing after the other. Eventually my disttessed call was answered by THATO LENYANYABEDI...he calmed me down wsd very proffesional and prommised me he will sort the claim out within 20 min which he did...Thank you Thato. You should be the only person in that dep and claims will be smoothsailing. Keep up the good service Thato. Alta Ferraz.
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Oneplan Insurance's replyOfficial
29 Jan 2025, 15:54Hi Alta,
Thank you for sharing your experience. We sincerely apologize for the frustration you experienced while trying to settle your claim. We understand how challenging that must have been, and we appreciate your patience throughout the process.
We're thrilled to hear that Thato was able to assist you so effectively, calming you down and resolving the issue promptly. We'll make sure to pass on your kind words to Thato, as we greatly value his dedication to excellent customer service. Your feedback is important to us, and we will work to improve our processes to ensure smoother experiences in the future.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for sharing your experience. We sincerely apologize for the frustration you experienced while trying to settle your claim. We understand how challenging that must have been, and we appreciate your patience throughout the process.
We're thrilled to hear that Thato was able to assist you so effectively, calming you down and resolving the issue promptly. We'll make sure to pass on your kind words to Thato, as we greatly value his dedication to excellent customer service. Your feedback is important to us, and we will work to improve our processes to ensure smoother experiences in the future.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Jan 2025, 15:54
Official
Hi Alta,
Thank you for sharing your experience. We sincerely apologize for the frustration you experienced while trying to settle your claim. We understand how challenging that must have been, and we appreciate your patience throughout the process.
We're thrilled to hear that Thato was able to assist you so effectively, calming you down and resolving the issue promptly. We'll make sure to pass on your kind words to Thato, as we greatly value his dedication to excellent customer service. Your feedback is important to us, and we will work to improve our processes to ensure smoother experiences in the future.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for sharing your experience. We sincerely apologize for the frustration you experienced while trying to settle your claim. We understand how challenging that must have been, and we appreciate your patience throughout the process.
We're thrilled to hear that Thato was able to assist you so effectively, calming you down and resolving the issue promptly. We'll make sure to pass on your kind words to Thato, as we greatly value his dedication to excellent customer service. Your feedback is important to us, and we will work to improve our processes to ensure smoother experiences in the future.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.