1 reviews | Active since Jan 2013
Administrative nightmare
I have had an absolute administrative nightmare with OnePlan Pet Insurance. Their cancellation policy requires one month's notice to terminate a policy, which I more than comp**** with by giving 49 days' notice. Despite this, they are adamant that I am still liable for another debit order at the end of January.
When I questioned how 49 days does not constitute sufficient notice, the only response I received was that I did not give a month's notice (which is inaccurate), and they apologised for the "inconvenience." This lack of accountability and transparency is unacceptable.
To add insult to injury, I am being charged for a service I am not using, and I have been left waiting for any meaningful follow-up to my query. I would strongly advise against dealing with this company
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. We have attempted to reach you on the contact number listed on your policy to no avail.
Kindly note that the policy has been set to be canceled as of 01/02/2025 and no debit has been processed for the policy.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. We have attempted to reach you on the contact number listed on your policy to no avail.
Kindly note that the policy has been set to be canceled as of 01/02/2025 and no debit has been processed for the policy.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan