IM
Ivy M
1 reviews | Active since May 2013
17 Mar 2025, 14:33
Administration issue
I am having endless issues with having to use my card. I am not able to withdraw or swipe the card at the pharmacy for medication. i addresses this issue just this morning and a couple of hours later issue still persist. We always pay on time and I dont understand why must I struggle to use the services whilst the declined transactions charges us R15 per transaction and it eats away the loaded funds meaning we end up not getting medication. I was advised Standardbank charges less but that did not help even swiping directly with the pharmacy doesn't help and we continue to pay bank charges for something that is not working....this is ****en ridiculous
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
17 Mar 2025, 15:31Dear Ivy,
Thank you for bringing this matter to our attention.
We apologize for the circumstances surrounding your Hellopeter posting and the inconvenience caused. Please be assured that we take customer feedback seriously and use it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value your business.
Upon reviewing your complaint, we attempted to contact you via the phone number listed but were unsuccessful. We have also sent an email to the address registered on your policy, providing details of the card transactions for your clarity.
We again apologize for any inconvenience caused and trust this clarifies the situation regarding the card transactions.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We apologize for the circumstances surrounding your Hellopeter posting and the inconvenience caused. Please be assured that we take customer feedback seriously and use it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value your business.
Upon reviewing your complaint, we attempted to contact you via the phone number listed but were unsuccessful. We have also sent an email to the address registered on your policy, providing details of the card transactions for your clarity.
We again apologize for any inconvenience caused and trust this clarifies the situation regarding the card transactions.
Kind regards,
Oneplan.
Oneplan Insurance's reply17 Mar 2025, 15:31
Official
Dear Ivy,
Thank you for bringing this matter to our attention.
We apologize for the circumstances surrounding your Hellopeter posting and the inconvenience caused. Please be assured that we take customer feedback seriously and use it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value your business.
Upon reviewing your complaint, we attempted to contact you via the phone number listed but were unsuccessful. We have also sent an email to the address registered on your policy, providing details of the card transactions for your clarity.
We again apologize for any inconvenience caused and trust this clarifies the situation regarding the card transactions.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We apologize for the circumstances surrounding your Hellopeter posting and the inconvenience caused. Please be assured that we take customer feedback seriously and use it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value your business.
Upon reviewing your complaint, we attempted to contact you via the phone number listed but were unsuccessful. We have also sent an email to the address registered on your policy, providing details of the card transactions for your clarity.
We again apologize for any inconvenience caused and trust this clarifies the situation regarding the card transactions.
Kind regards,
Oneplan.