Account Query and Bad Customer Service

I have been waiting nearly two days for you to call me, and as THE CALL CENTER MANAGER, I would expect you take some pride in your work and call the customers back since it is me that is paying the premium.<br> <br> I cannot understand why I must call you and leave 5 messages since yesterday and yet no call.<br> <br> If you cannot call me have your manager call me or the fiance department as my patience is running out.