LV
Lisa V

1 reviews | Active since Aug 2015

31 Aug 2015, 13:41

Account closed in June - Still debiting account

I am completely disgusted with this company! I have cancelled my policy before it even begun! I even paid R100 cancellation fee! <br> To find out months down the line you are still debiting my account! This is absolutely unacceptable! <br> <br> I need a manager in charge to contact me as I will not accept this anymore! The service is disgusting! Every time i call i get told to revert to emailing and I never receive a response!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply01 Sept 2015, 09:30
Official
Hello vermaaklisam,

Thank you for taking the time to speak to me this morning.

Kindly note that your policy is cancelled and there will be no further debits against your bank account.

Please accept our apologies for the errors experienced.

Kind Regards
Ronald Govender
Oneplan Customer Care