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cr.malan cr.malan
1 reviews | Active since Jun 2016
16 Nov 2024, 12:14
Absolutely USELESS
Absolutely zero brain cells stupid is an understatement with there mental capacity whom ever manages the what's app communication I ask in advance what is needed when my pet goes to the vet 1st time I used the policy I'm told an invoice thats it which I submit becuase the invoice is from an invoice book written and STAMPED by the vet it's not good enought I'm told it needs to be printed they have shown zero intrest to retain a customer
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
17 Nov 2024, 09:01Dear Tiaan,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Please take note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Please take note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Nov 2024, 09:01
Official
Dear Tiaan,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Please take note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Please take note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
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cr.malan cr.malan's updateReviewer Update
18 Nov 2024, 09:02Dear oneplan
Thank you for the prompt follow up and resolution provided.
Your team was able to turn a negative experience over into a positive.
👍👌
Thank you for the prompt follow up and resolution provided.
Your team was able to turn a negative experience over into a positive.
👍👌
cc
cr.malan cr.malan's update18 Nov 2024, 09:02
Reviewer Update
Dear oneplan
Thank you for the prompt follow up and resolution provided.
Your team was able to turn a negative experience over into a positive.
👍👌
Thank you for the prompt follow up and resolution provided.
Your team was able to turn a negative experience over into a positive.
👍👌
Oneplan Insurance's replyOfficial
18 Nov 2024, 09:44Dear Tiaan,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Nov 2024, 09:44
Official
Dear Tiaan,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan