1 reviews | Active since Oct 2018
Absolutely pathetic service. Please stay away
I claimed a refund for payment I made to a dentist, which I am entitled to do as refunds are provided for by Oneplan. I submitted my receipt. I got paid the refund from oneplan, then they reversed it. I queried it and was requested a more clear copy of the receipt as there is ongoing issues with the clarity of documents submitted via their app, and I was requested to email and send on their chat, this was done and I received the refund back into my account. A few days later the money disappeared from my account, when I called Oneplan and spoke to a lady by the name of "Pilo" (spelling might be incorrect) who then went to check on her system. I presumed that she realized that something was wrong as after sometime waiting for her system, she then tells me that she needs to speak to the claims department and will call me SHORTLY. It's been 2 days now and I have not yet received the call nor had the money being refunded to do. I advise people to not take a policy with this company as there is no joy when you trying to get your money back, which you are entitled to as per their policy.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the funds for the dentist claim were loaded onto your Onecard, however due to the funds not being utilized in a timely manner the system reversed the funds. Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the funds for the dentist claim were loaded onto your Onecard, however due to the funds not being utilized in a timely manner the system reversed the funds. Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan