1 reviews | Active since Nov 2013
Absolutely Horrible Customer Service!!!!
<p>On the 14th of July I contacted the customer service department via email and also later spoke to one of their consultants. They gave me a reference number as they were double debiting my account. I sent them the dates and proof of payment an it still has not been resolved. They keep suspending my insurance. I have now subsequently stopped my debit orders untill this matter is resolved, which means I do not have cover!!!!! This is utter bull, it has been two months since I lodged the query and will not make payment untill it is resolved. Should something happen to me or my son because of their bad customer service we will not be covered yet they expect me to pay, and this is not the first time!!!! They also debit an amount from my account which was not the agreement and have given me no answer to as why??? Very poor service!!!</p>
Good Day Michelle
We do apologise for the experience received from us at Oneplan regarding your query at hand.
As per our telephonic discussion, please note that your premium amount changed as of 01/04/2016 due to our price increase. Kindly note that the cover limits of the plan has increased as well by the same percentage.
Oneplan communicates any changes regarding pricing by providing a 30 day notice period. This communication was emailed to your nominated email address on the 29/02/2016.
As per your request, your customer statement has been reconciled and feedback was provided to you by Robert via email on the 18/08/2016 regarding the payment of R848.40.
As per my email sent to you, we would like to ensure that you and your son receives cover. Should you wish to continue the cover, please inform me urgently and i will ensure that a senior sales consultant will be in contact with you.
Trust you find the above in order.
Kind Regards
Oneplan Team
Good Day Michelle
We do apologise for the experience received from us at Oneplan regarding your query at hand.
As per our telephonic discussion, please note that your premium amount changed as of 01/04/2016 due to our price increase. Kindly note that the cover limits of the plan has increased as well by the same percentage.
Oneplan communicates any changes regarding pricing by providing a 30 day notice period. This communication was emailed to your nominated email address on the 29/02/2016.
As per your request, your customer statement has been reconciled and feedback was provided to you by Robert via email on the 18/08/2016 regarding the payment of R848.40.
As per my email sent to you, we would like to ensure that you and your son receives cover. Should you wish to continue the cover, please inform me urgently and i will ensure that a senior sales consultant will be in contact with you.
Trust you find the above in order.
Kind Regards
Oneplan Team
One Plan is a JOKE!!! I was contacted on Friday with regards to the complaint I lodged. Not only did they not inform me why they were double debiting my account and is suppose to get back to me, after I informed them I stopped payment and reversed debit orders as they were double debiting me. They sent me an email stating they will cancel policy on 01/09/2016, they after I lodged the complaint on Hellopeter they sent me an email that they cancelled my policy. How is that for bad customer service and not wanting to sort out your accounting issues, this after I lodged an complaint on 14 July and got NO FEEDBAC****
One Plan is a JOKE!!! I was contacted on Friday with regards to the complaint I lodged. Not only did they not inform me why they were double debiting my account and is suppose to get back to me, after I informed them I stopped payment and reversed debit orders as they were double debiting me. They sent me an email stating they will cancel policy on 01/09/2016, they after I lodged the complaint on Hellopeter they sent me an email that they cancelled my policy. How is that for bad customer service and not wanting to sort out your accounting issues, this after I lodged an complaint on 14 July and got NO FEEDBAC****