FP
Fatima P
1 reviews | Active since Sept 2021
26 Sept 2021, 22:40
Absolutely dissatisfied with oneplan
Absolutely disgusted with oneplan ,I saw an advert and decided to give it a try but why I was chatting to suzan I saw the oneplan app had really bad reviews and told her about it and asked if she could assure me if there was any other way to access the claim in case the app doesn't work, I emailed her and did not receive any feedback from her I don't think I will go on with oneplan insurance anymore
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Replies (1)
Oneplan Insurance's replyOfficial
27 Sept 2021, 00:43Hi Fatima,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. It is deeply concerning that you had trouble getting a hold of the sales agent, this is not the level of service that we aim to provide our clients with. Kindly note we will be dealing with this matter accordingly. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Claims are loaded via the Oneplan App, however, should you experience any issues with loading funds for a claim via the app you can send a message to our Digital team to request for funds to be loaded or alternatively you can contact our customer care line and one of our consultants will assist you with loading the funds onto your Onecard. The funds will be available within 60 seconds on your Onecard.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you, however, should you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. It is deeply concerning that you had trouble getting a hold of the sales agent, this is not the level of service that we aim to provide our clients with. Kindly note we will be dealing with this matter accordingly. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Claims are loaded via the Oneplan App, however, should you experience any issues with loading funds for a claim via the app you can send a message to our Digital team to request for funds to be loaded or alternatively you can contact our customer care line and one of our consultants will assist you with loading the funds onto your Onecard. The funds will be available within 60 seconds on your Onecard.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you, however, should you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Sept 2021, 00:43
Official
Hi Fatima,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. It is deeply concerning that you had trouble getting a hold of the sales agent, this is not the level of service that we aim to provide our clients with. Kindly note we will be dealing with this matter accordingly. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Claims are loaded via the Oneplan App, however, should you experience any issues with loading funds for a claim via the app you can send a message to our Digital team to request for funds to be loaded or alternatively you can contact our customer care line and one of our consultants will assist you with loading the funds onto your Onecard. The funds will be available within 60 seconds on your Onecard.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you, however, should you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. It is deeply concerning that you had trouble getting a hold of the sales agent, this is not the level of service that we aim to provide our clients with. Kindly note we will be dealing with this matter accordingly. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Claims are loaded via the Oneplan App, however, should you experience any issues with loading funds for a claim via the app you can send a message to our Digital team to request for funds to be loaded or alternatively you can contact our customer care line and one of our consultants will assist you with loading the funds onto your Onecard. The funds will be available within 60 seconds on your Onecard.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you, however, should you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan