Absolutely appalled by the pathetic service!

Item: Oneplan Insurance
Rating: 1
Author: Channal N

I am absolutely appalled with One Plan Insurance and how they are handling my Maternity Hospital claims - after me being a faithful client for many years.

I submitted all requested documentation on the 17 August 2021. The Hospital, my Doctor's office and myself have still not been paid. The Consultant that emailed me, asked me to resubmit my Invoices and he only then confirmed that it will be processed within ANOTHER 30 DAYS! I have proof along with various Ticket numbers, that it was already sent a month ago.

It has already been 30 days and nothing has been done.

Is this how One Plan Insurance conducts business and treats its customers? Further, the Hospital and my Doctor's office wants to hand me over, for no payment being made. I'm furious and wouldn't recommend One Plan Insurance to anyone!

This is not what I expected to deal with, especially after just giving birth to my baby !

Helpful (0)

Replies (3)

Oneplan Insurance's replyOfficial

17 Sept 2021, 13:42

Good day Channal,

From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience caused.

It is deeply concerning of the circumstances under which your Hellopeter posting has reached and that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.

We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.

Once again apologize for any inconvenience caused and hope to restore the experience.

Kind Regards,
Oneplan

Oneplan Insurance's reply17 Sept 2021, 13:42

Official

Good day Channal,

From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience caused.

Channal N's updateReviewer Update

17 Sept 2021, 14:13

Dear One Plan

Thank you for the acknowledgement.
I will await contact from your consultant and hope this matter can be resolved as soon as possible.

Channal N's update17 Sept 2021, 14:13

Reviewer Update

Dear One Plan

Thank you for the acknowledgement.
I will await contact from your consultant and hope this matter can be resolved as soon as possible.

Channal N's updateReviewer Update

17 Sept 2021, 14:23

Dear One Plan

Thank you for the acknowledgement.
I will await contact from your consultant and hope this matter can be resolved as soon as possible.

Channal N's update17 Sept 2021, 14:23

Reviewer Update

Dear One Plan

Thank you for the acknowledgement.
I will await contact from your consultant and hope this matter can be resolved as soon as possible.