PB
Peter B
1 reviews | Active since Mar 2025
15 Mar 2025, 12:15
Abongile Rarane
I have been with one plan for the past two years. I am paying R2400 per month. I have been so frustrated with the service of the claims department. So bad that I have cancelled my policy. I received an email from a lady Abongile Rarane that sorted out my problem within one hour. If one plane can guarantee me that I can work with her every time I will gladly renew my policy. The company should place her in a managerial position she’s the only person that gave me any satisfactory service. I am retired and was the chairman of a gold mining company in Africa. So I do know what good service is all about. Kind regards. Peter Brandon
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
15 Mar 2025, 15:09Hi Peter,
Thank you for sharing your honest feedback. We truly appreciate your loyalty over the years and understand how frustrating claim-related issues can be. While we regret that your experience led to cancellation, we’re pleased to hear that Abongile provided the exceptional service you deserved. We will certainly share your high praise with our team.
Your insights are valuable, and we’re always striving to improve. If you’d like to discuss your concerns further, we’d love the opportunity to assist and ensure you receive the level of service that keeps you confident in Oneplan.
We look forward to getting in touch with you!
Kind regards,
Oneplan.
Thank you for sharing your honest feedback. We truly appreciate your loyalty over the years and understand how frustrating claim-related issues can be. While we regret that your experience led to cancellation, we’re pleased to hear that Abongile provided the exceptional service you deserved. We will certainly share your high praise with our team.
Your insights are valuable, and we’re always striving to improve. If you’d like to discuss your concerns further, we’d love the opportunity to assist and ensure you receive the level of service that keeps you confident in Oneplan.
We look forward to getting in touch with you!
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Mar 2025, 15:09
Official
Hi Peter,
Thank you for sharing your honest feedback. We truly appreciate your loyalty over the years and understand how frustrating claim-related issues can be. While we regret that your experience led to cancellation, we’re pleased to hear that Abongile provided the exceptional service you deserved. We will certainly share your high praise with our team.
Your insights are valuable, and we’re always striving to improve. If you’d like to discuss your concerns further, we’d love the opportunity to assist and ensure you receive the level of service that keeps you confident in Oneplan.
We look forward to getting in touch with you!
Kind regards,
Oneplan.
Thank you for sharing your honest feedback. We truly appreciate your loyalty over the years and understand how frustrating claim-related issues can be. While we regret that your experience led to cancellation, we’re pleased to hear that Abongile provided the exceptional service you deserved. We will certainly share your high praise with our team.
Your insights are valuable, and we’re always striving to improve. If you’d like to discuss your concerns further, we’d love the opportunity to assist and ensure you receive the level of service that keeps you confident in Oneplan.
We look forward to getting in touch with you!
Kind regards,
Oneplan.