ZM
Zandile M
1 reviews | Active since Dec 2019
28 Aug 2023, 18:49
**** **** **** !!!!!!
This company is a ****.
The deducted R925.00 which is more than the agreed amount and the debited a month earlier than the agreed month/ date.
I’ve sent over 5 emails asking them to cancel the plan and refund me my money back but till now I haven’t received feedback.
I’ve called numerous times spoke to Jean Grobler and Prudence who both assured me that the cancellation and the refund will be processed but clearly they were lying as i still haven’t received any confirmation via email.
I’m so disgusted by this company who has no sense of agency and very *********** people.
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
28 Aug 2023, 19:06Dear Zandile,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Aug 2023, 19:06
Official
Dear Zandile,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
ZM
Zandile M's updateReviewer Update
05 Sept 2023, 16:54NO NO NO!!!!
When will i get my money back, it's over 5 days now.
You guys are ****mers, I want my money now
When will i get my money back, it's over 5 days now.
You guys are ****mers, I want my money now
ZM
Zandile M's update05 Sept 2023, 16:54
Reviewer Update
NO NO NO!!!!
When will i get my money back, it's over 5 days now.
You guys are ****mers, I want my money now
When will i get my money back, it's over 5 days now.
You guys are ****mers, I want my money now