MS
Mienkie S
1 reviews | Active since Nov 2022
08 May 2025, 13:34
A joke
Its a absulote joke these people dont know what the one agent said to the other besides the call centre that doesnt know whats going on they good the prices is good and the online customer care is good
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Oneplan Insurance's replyOfficial
08 May 2025, 14:35Dear Mienkie,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and will be in contact with you to assist further.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply08 May 2025, 14:35
Official
Dear Mienkie,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and will be in contact with you to assist further.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.