1 reviews | Active since Jun 2020
A disappointed client that needs some confirmation
On the 26/06/2023 my dog Shadow needed to go for a operation. On this day the Vet decided to rather wait for with the operation. I paid the fees for the day directly. Till today I am still waiting for refund.
On 07/07/2023 I wanted to take Shadow to the Vet again to just check on the lump in his neck. I struggled yet again with getting fees first it was because I use the fees on the 26 which I did not then they decide to give me fees. And rejected my refund
After a long chat the realize the they had the dates wrong. Till today I did not receive my refund. 14 days has been long gone. Friday I did not use fees as I decided not to go to the Vet. I now spoke to the Vet and she decided to go ahead with the operation. Which will be Wednesday, I need confirmation this will be covered. It's useless to speak to the people on the app. And you hold on of hours if you call and you never seems to get a answer.
I left a message on fb nothing, I am so dissatisfied with the services and this is the second time in less than a month.
I still had my open claimed. Kanego Maine just phoned and explain that my refund will only be reviewed once the operation has been done. As it was open on the day the operation should have happen. I listen and will wait for the op on Wednesday to see if One Plan keeps there promise. Kanego was the first person that tried to help getting this resolve, he also understand what Shadow means to me. And why I am angry.
Let's see what happens Wednesday I really feel better now.
I still had my open claimed. Kanego Maine just phoned and explain that my refund will only be reviewed once the operation has been done. As it was open on the day the operation should have happen. I listen and will wait for the op on Wednesday to see if One Plan keeps there promise. Kanego was the first person that tried to help getting this resolve, he also understand what Shadow means to me. And why I am angry.
Let's see what happens Wednesday I really feel better now.
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you. Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible.
Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We will always have our clients and fur-babies best interests at heart as we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
Our love and well wishes are with Shadow, may all go well with the procedure, and we hope that he has a speedy recovery.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you. Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible.
Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We will always have our clients and fur-babies best interests at heart as we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this.
Our love and well wishes are with Shadow, may all go well with the procedure, and we hope that he has a speedy recovery.
Kind Regards,
Oneplan