A company once loved, made hell when pet died

I submitted invoice on the app as previously instructed for death and other 2 dogs who had treatments done My beloved pet passed away and I informed the med aid immediately However they KEEP asking me for the statement which i no longer have, i am in grief, the vet called me to ask what they wanted , i said did not know and asked one pet to please call the vet!!!!!!!!!!

Very stupid consultants kept asking me for ethunasian invoices which hurt even more and did not even read emails they were responding to, insensitive and inconsiderate, i have been with them a while just took out a plan for myself, rethinking this whole decision.

The whole point of their "innovative ideas" using their one plan card and app was to "make life easier"

if it does not work thats ****ing stupid