AS
Andrew S

1 reviews | Active since Oct 2019

24 Oct 2019, 10:48

A bunch of *****

I was on One Plan over a year ago and now I received a message from a lawyer saying that they have handed me over for not sending them a invoice in February 2018. I get told by the lawyers from Nudebt that they have tried contacting me numerous times but I was only handed over 7 days ago. I called One plan and they said that the last time they TRIED to contact me was in February 2018. I would like to now how is it possible for anyone to say that this was numerous times. I then get told that they did receive the receipt from the doctor but was not good enough because the doctor did not stamp the receipt. I would like to now if anyone can help me with taking this matter further.

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Replies (2)
Oneplan Insurance
Oneplan Insurance's reply24 Oct 2019, 11:05
Official
Good day Andrew, 

We're truly sorry to hear about the experience that you've had with us. 

Kindly allow us some time to investigate the matter and we will revert back to you with the relevant feedback. 

Kind regards
The Oneplan Team 
Oneplan Insurance
Oneplan Insurance's reply25 Oct 2019, 11:14
Official
Please refer to the email which we have sent for feedback on this correspondence.

Kind regards
The Oneplan Team