A breathe of fresh air

My family and I were on a One Plan hospital plan for some time but when I found a job that included a medical aid benefit I asked One Plan to cancel the hospital plan and set up a new and better policy for me. <br> However the wrong account was been charged and with the wrong amounts. <br> After many attempts by my employer and my wife to correct the matter I came across Sulezi Feni at Customer Care. Her professionalism was immediately apparent and within a short time she found the exact problem and came up with the correct actions to counter the problem.<br> We are now happily enrolled on the correct plan and the correct amount is been charged to the correct amount. and my employer is going to be refunded for wrong amounts charged.<br> All thanks to - Sulezi Feni and her sincere and professional actions.