6 year oneplan client

<p>Dear Sir/Madam,</p> <p> </p> <p>I wanted to take some time to express my appreciation for the friendly, caring and diligent staff at one plan. We have been with oneplan for a number of years, and the customer service over the years has improved significantly, and I would say it is a pleasure phoning the call centre as the agents are professional and knowledgeable.</p> <p> </p> <p>To all the kind ladies and gentlemen at universal, (especially Rene who did most of the administration of the dreaded disease portfolio), i must reiterate a humble thank you for all your time getting the requests and payments processed timeously, handling all my queries, and most importantly putting up with me when processes took too long and I wanted resoution. Not once did I get an ugly response from anyone I dealt with in the department, even though i may have provoked a few of you a few times.</p> <p> </p> <p>As with any service provider of this type, I think there are bound to be "ups" and "downs". I do believe however that these "ups" or positives out weight the "downs" or the negatives over the time we were covered and through the dreaded disease cover too by far.</p> <p> </p> <p>So to Oneplan, thank you for providing the cover we needed when we needed it.</p> <p> </p> <p>Regards</p>