RM
Ridwaan Mayet1
1 reviews | Active since Oct 2020
26 Apr 2021, 14:53
4 times debited
I have been debited 4 times in one month. The staff is incompetant and I cannot seem to get help.
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Replies (1)
Oneplan Insurance's replyOfficial
26 Apr 2021, 16:12Good day Ridwaan,
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand. As per our telephonic conversation once we receive your bank statement reflecting the debit orders, we will assist in processing a refund to your bank.
Once again we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand. As per our telephonic conversation once we receive your bank statement reflecting the debit orders, we will assist in processing a refund to your bank.
Once again we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Apr 2021, 16:12
Official
Good day Ridwaan,
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand. As per our telephonic conversation once we receive your bank statement reflecting the debit orders, we will assist in processing a refund to your bank.
Once again we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand. As per our telephonic conversation once we receive your bank statement reflecting the debit orders, we will assist in processing a refund to your bank.
Once again we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan