SN
Serena N
1 reviews | Active since Feb 2015
25 Feb 2015, 20:46
3 months have passed and no one card yet
Hi my name is Serena Naicker i took up a policy with One plan three months ago and i still did not recieve my one card yet, this company offers terrible service and i regret taking up a policy with them. They are quick to debit the customer yet they cannot even provider a decent service. #pathethic Service
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Oneplan Insurance's replyOfficial
27 Feb 2015, 12:42Hello Serenan,
Thank you for bringing the above to our attention.
As per telephonic discussion, we have been having some technical errors with the cards however as promised your OneCard will be delivered by close of business today to your nominated delivery address.
We do apologise about the inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, we have been having some technical errors with the cards however as promised your OneCard will be delivered by close of business today to your nominated delivery address.
We do apologise about the inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply27 Feb 2015, 12:42
Official
Hello Serenan,
Thank you for bringing the above to our attention.
As per telephonic discussion, we have been having some technical errors with the cards however as promised your OneCard will be delivered by close of business today to your nominated delivery address.
We do apologise about the inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, we have been having some technical errors with the cards however as promised your OneCard will be delivered by close of business today to your nominated delivery address.
We do apologise about the inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department