WM
Wayne M

1 reviews | Active since Jan 2017

20 Jan 2017, 11:59

3 Hospitals wont accept One Plan at Emergency room

<p>At 18:57 (14/1/17) I called Oneplan for an authorisation as my youngest son had an accident with his bicycle and needed urgent stitches .When I called oneplan I was told that I must request that the hospital emergency room call them for authorisation. I on arrival asked the hospital to contact One Plan ..I was told that they dont work with one plan and that we must pay "cash" and claim from one plan.</p> <p> </p> <p>I have been with one plan a number of years and this is now the third time this has happened.</p> <p>Once at Montana Hospital {Netcare} for a childs broken arm.</p> <p>Eugrene Marais {Life Group} - Stitches for eldest son eventaily found a G.P willing to help us at his rooms</p> <p>Latest - Pretoria East {Netcare}</p> <p> </p> <p>We have been members of One Plan for a number of years but when it comes to an emergency the card is of no use .</p> <p> </p> <p>We belong to One Plan to help in emergencys so that we dont have to fork out cash , I am now looking at other alternatives ... what would happen in a critical situation .. WOULD MY CHILD DIE ?</p> <p>Why does One Plan not partner with certain hospitals or give a list of One Plan friendly hospitals ?</p> <p>My Childs trip to the hospital cost around R2k which many people do not have.</p> <p>I wonder who else has experienced the similar?</p> <p> </p> <p>Trusting this will be resolved.</p> <p>Kind Regards</p> <p>Wayne McLachlan</p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply20 Jan 2017, 13:34
Official

Hi Wayne

Thank you for taking my call.

We are currently investigating this matter as this is concerning to us. Once the investigated has been concluded we will provide feedback.

Kind regards

OnePlan