RG
Richard G
1 reviews | Active since Dec 2023
21 Dec 2023, 12:37
2.5hrs wasted.
Starting at +- 2.30pm yesterday afternoon we tried to insure a new car we had just purchased. It went well you promised to phone us back in half an hour. From 3.50pm until 5.00pm we tried every manner we could to get hold of someone to finalise the contract. At 5.01pm your automated machine cut us off, saying it's out of business hours. Will submitting a claim be as troublesome? Will the same machine cut us off at 5pm, leaving us stranded or without insurance?
Last night we had to drive an uninsured car 130km in holiday traffic thanks to you.
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Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
21 Dec 2023, 13:47Dear Richard,
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. It is deeply concerning that you had to contact us on multiple occasions in attempts to have this matter resolved. This is not the level of service that we aim to provide our clients with.
We take your query seriously and have acknowledged your complaint. We can assure you that we have urgently escalated the matter to the relevant department and one of our consultants will be in contact with you to further assist with the matter at hand.
Once again, we apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. It is deeply concerning that you had to contact us on multiple occasions in attempts to have this matter resolved. This is not the level of service that we aim to provide our clients with.
We take your query seriously and have acknowledged your complaint. We can assure you that we have urgently escalated the matter to the relevant department and one of our consultants will be in contact with you to further assist with the matter at hand.
Once again, we apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Dec 2023, 13:47
Official
Dear Richard,
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. It is deeply concerning that you had to contact us on multiple occasions in attempts to have this matter resolved. This is not the level of service that we aim to provide our clients with.
We take your query seriously and have acknowledged your complaint. We can assure you that we have urgently escalated the matter to the relevant department and one of our consultants will be in contact with you to further assist with the matter at hand.
Once again, we apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologise that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. It is deeply concerning that you had to contact us on multiple occasions in attempts to have this matter resolved. This is not the level of service that we aim to provide our clients with.
We take your query seriously and have acknowledged your complaint. We can assure you that we have urgently escalated the matter to the relevant department and one of our consultants will be in contact with you to further assist with the matter at hand.
Once again, we apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
RG
Richard G's updateReviewer Update
22 Dec 2023, 10:34Thank you, but we have chosen to use a different company.
RG
Richard G's update22 Dec 2023, 10:34
Reviewer Update
Thank you, but we have chosen to use a different company.
RG
Richard G's updateReviewer Update
22 Dec 2023, 10:35This decision was based purely on your poor performance signing us up.
RG
Richard G's update22 Dec 2023, 10:35
Reviewer Update
This decision was based purely on your poor performance signing us up.
Oneplan Insurance's replyOfficial
22 Dec 2023, 13:21Dear Richard
Thank you for your feedback.
Kindly advise that we attempted to reach out to you a few times on the number provided but have not been able to reach you. We were hoping to get in touch in order to urgently have your matter attended to and restore the service experience. We are sad to hear that the service you received has caused you to seek an alternative insurer.
Once again, we profusely apologise for the experience that you had. We can assure you that we do not aim to frustrate and inconvenience you in any way. We will be forwarding your feedback to the relevant department to ensure continuous development and improvement of the service that we provide to you.
Thank you for considering One Plan as your insurer and we hope to have an opportunity to restore the service experience in future.
Kind Regards
One Plan
Thank you for your feedback.
Kindly advise that we attempted to reach out to you a few times on the number provided but have not been able to reach you. We were hoping to get in touch in order to urgently have your matter attended to and restore the service experience. We are sad to hear that the service you received has caused you to seek an alternative insurer.
Once again, we profusely apologise for the experience that you had. We can assure you that we do not aim to frustrate and inconvenience you in any way. We will be forwarding your feedback to the relevant department to ensure continuous development and improvement of the service that we provide to you.
Thank you for considering One Plan as your insurer and we hope to have an opportunity to restore the service experience in future.
Kind Regards
One Plan
Oneplan Insurance's reply22 Dec 2023, 13:21
Official
Dear Richard
Thank you for your feedback.
Kindly advise that we attempted to reach out to you a few times on the number provided but have not been able to reach you. We were hoping to get in touch in order to urgently have your matter attended to and restore the service experience. We are sad to hear that the service you received has caused you to seek an alternative insurer.
Once again, we profusely apologise for the experience that you had. We can assure you that we do not aim to frustrate and inconvenience you in any way. We will be forwarding your feedback to the relevant department to ensure continuous development and improvement of the service that we provide to you.
Thank you for considering One Plan as your insurer and we hope to have an opportunity to restore the service experience in future.
Kind Regards
One Plan
Thank you for your feedback.
Kindly advise that we attempted to reach out to you a few times on the number provided but have not been able to reach you. We were hoping to get in touch in order to urgently have your matter attended to and restore the service experience. We are sad to hear that the service you received has caused you to seek an alternative insurer.
Once again, we profusely apologise for the experience that you had. We can assure you that we do not aim to frustrate and inconvenience you in any way. We will be forwarding your feedback to the relevant department to ensure continuous development and improvement of the service that we provide to you.
Thank you for considering One Plan as your insurer and we hope to have an opportunity to restore the service experience in future.
Kind Regards
One Plan