1 reviews | Active since Sept 2009
2020 Increase LUDICROUS!
I joined in 2018, have never submitted a claim and currently have 3 healthy dogs on this policy. Just received information that my premium is increasing in December from R486.00 to R604.46 based on previous claims history, how long I have been a client, current age and breed of my dog and expected future claims. What the hell? There was no request for any input about the current health status, any recent visits to vets etc. To add insult to injury, I was assure that they do not anticipate any further reviews until June 2021. Spoke to a customer consultant today and she conceded that future increases could also be over 20%? Really? There is no clear documentation of the underwriting requirements, how they load your premiums according to breed and age of your dog - I have requested this, but to no avail. I will be doing my homework and looking for another pet insurance company.
I did not receive any calls this afternoon - and I did speak to an agent this morning.
How does breed type determine loading please? Your process of underwriting is not transparent and it is difficult to make an informed decision based on the limited information you provide. I am also concerned that I will be slapped with another above 20% increase in June 2021 - as according to the information I have, this is when new increases will be considered.
I did not receive any calls this afternoon - and I did speak to an agent this morning.
How does breed type determine loading please? Your process of underwriting is not transparent and it is difficult to make an informed decision based on the limited information you provide. I am also concerned that I will be slapped with another above 20% increase in June 2021 - as according to the information I have, this is when new increases will be considered.
We have tried to contact you, to no avail, the contact number rings and goes to voicemail.
Kindly provide me with a suitable time to contact you to further explain the risk loadings on your pet policy.
Kind Regards,
Oneplan
We have tried to contact you, to no avail, the contact number rings and goes to voicemail.
Kindly provide me with a suitable time to contact you to further explain the risk loadings on your pet policy.
Kind Regards,
Oneplan
We regret to inform you that your Onepet policy nr. ***XX, has been cancelled. In terms of our policy wording, there is a 30 day (one calendar month) notice period. Your policy will be cancelled as of the 2020/12/31 and your last premium will be deducted on the 2020/11/28.
Please note that premiums are deducted in advance and should your premium be returned for whatever reason during your cancellation period, your cover will be suspended and no claims will be entertained.
This is HIGHLY INSULTING as this insinuates that you cancelled the policy! I have never been late with a premium or claimed - honestly! Bridge burnt.
We regret to inform you that your Onepet policy nr. ***XX, has been cancelled. In terms of our policy wording, there is a 30 day (one calendar month) notice period. Your policy will be cancelled as of the 2020/12/31 and your last premium will be deducted on the 2020/11/28.
Please note that premiums are deducted in advance and should your premium be returned for whatever reason during your cancellation period, your cover will be suspended and no claims will be entertained.
This is HIGHLY INSULTING as this insinuates that you cancelled the policy! I have never been late with a premium or claimed - honestly! Bridge burnt.