TM
Tebogo M
1 reviews | Active since Jan 2014
27 Apr 2023, 05:45
1st time using it got me so annoyed because instead of telling me what was missing from my claim invoice they kept on asking for it and rejecting for it
1st time using it got me so annoyed because instead of telling me what was missing from my claim invoice they kept on asking for it and rejecting for it. I kept on sending it at different angles for two week. For two weeks I couldn't get my son to the Dr because they say if your previous claim invoice is not captured you can't request a new one. But today Tricia and Mapaseka assisted me in a timely manner, so I managed to get my son to see the Dr.
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Oneplan Insurance's replyOfficial
27 Apr 2023, 18:56Hi Tebogo,
Thank you for the wonderful feedback on your interaction with Tricia and Mapaseka.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Tricia and Mapaseka has made such a lasting impression on you. We will be sure to recognize their efforts and we look forward to a long and fruitful relationship.
Our love and well wishes are with your son.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for the wonderful feedback on your interaction with Tricia and Mapaseka.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Tricia and Mapaseka has made such a lasting impression on you. We will be sure to recognize their efforts and we look forward to a long and fruitful relationship.
Our love and well wishes are with your son.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Apr 2023, 18:56
Official
Hi Tebogo,
Thank you for the wonderful feedback on your interaction with Tricia and Mapaseka.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Tricia and Mapaseka has made such a lasting impression on you. We will be sure to recognize their efforts and we look forward to a long and fruitful relationship.
Our love and well wishes are with your son.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for the wonderful feedback on your interaction with Tricia and Mapaseka.
We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are pleased to hear that despite the circumstances Tricia and Mapaseka has made such a lasting impression on you. We will be sure to recognize their efforts and we look forward to a long and fruitful relationship.
Our love and well wishes are with your son.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan