JD
JAArn Dannheimer
1 reviews | Active since Jul 2014
29 Jan 2022, 05:02
12% increase in premium
Is it normal to get a 12% increase in premium from 1 year to the next? Im not sure what we are paying 12% more 12-months later. 1 x claim for a vet visit claim for the whole 12 months only. Need to be convinced about this.
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Replies (2)
Oneplan Insurance's replyOfficial
29 Jan 2022, 08:01Good day Jaarn,
Thank you for taking the time to bring this to our attention. We do have your fur-babies best interest at heart.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your pet when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and wanted to share the basis for our adjustments to your premium as of 1st March 2022 in the hope that this provides an understanding of our decision.
Kindly note that there are certain factors that are taken into consideration such as the age and breed of your fur-baby. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the increase is based on individual risk profile for each pet on the policy.
The policy standard increase happens in March annually. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current and fair in line with our TCF commitment to all our clients. The increase also plays an important role to ensure that we continue to provide quality insurance to our fur-babies.
It has been a pleasure providing your fur-baby with much needed health cover for the unexpected, expected and everything in between and we hope that you will allow us to continue to cover your pet’s health for the years to come.
We have acknowledged your complaint and would like to apologize for any inconvenience caused. We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We do have your fur-babies best interest at heart.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your pet when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and wanted to share the basis for our adjustments to your premium as of 1st March 2022 in the hope that this provides an understanding of our decision.
Kindly note that there are certain factors that are taken into consideration such as the age and breed of your fur-baby. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the increase is based on individual risk profile for each pet on the policy.
The policy standard increase happens in March annually. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current and fair in line with our TCF commitment to all our clients. The increase also plays an important role to ensure that we continue to provide quality insurance to our fur-babies.
It has been a pleasure providing your fur-baby with much needed health cover for the unexpected, expected and everything in between and we hope that you will allow us to continue to cover your pet’s health for the years to come.
We have acknowledged your complaint and would like to apologize for any inconvenience caused. We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Jan 2022, 08:01
Official
Good day Jaarn,
Thank you for taking the time to bring this to our attention. We do have your fur-babies best interest at heart.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your pet when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and wanted to share the basis for our adjustments to your premium as of 1st March 2022 in the hope that this provides an understanding of our decision.
Kindly note that there are certain factors that are taken into consideration such as the age and breed of your fur-baby. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the increase is based on individual risk profile for each pet on the policy.
The policy standard increase happens in March annually. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current and fair in line with our TCF commitment to all our clients. The increase also plays an important role to ensure that we continue to provide quality insurance to our fur-babies.
It has been a pleasure providing your fur-baby with much needed health cover for the unexpected, expected and everything in between and we hope that you will allow us to continue to cover your pet’s health for the years to come.
We have acknowledged your complaint and would like to apologize for any inconvenience caused. We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We do have your fur-babies best interest at heart.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your pet when you need us the most. Please note that when an increase is declared, it includes several considerations. Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and wanted to share the basis for our adjustments to your premium as of 1st March 2022 in the hope that this provides an understanding of our decision.
Kindly note that there are certain factors that are taken into consideration such as the age and breed of your fur-baby. Pet breeds and species have differing lifespans and claiming patterns; this translates into increasing claims during certain periods of a pet's life. Therefore, the increase is based on individual risk profile for each pet on the policy.
The policy standard increase happens in March annually. We also annually review our insurance arrangements to ensure that our clients are sufficiently covered and that our products remain relevant, current and fair in line with our TCF commitment to all our clients. The increase also plays an important role to ensure that we continue to provide quality insurance to our fur-babies.
It has been a pleasure providing your fur-baby with much needed health cover for the unexpected, expected and everything in between and we hope that you will allow us to continue to cover your pet’s health for the years to come.
We have acknowledged your complaint and would like to apologize for any inconvenience caused. We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
03 Feb 2022, 10:51Hi Jaarn,
We have attempted to contact you on the listed number; however, it was to no avail. If you still require clarity on the above matter, kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Kind Regards,
We have attempted to contact you on the listed number; however, it was to no avail. If you still require clarity on the above matter, kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Kind Regards,
Oneplan Insurance's reply03 Feb 2022, 10:51
Official
Hi Jaarn,
We have attempted to contact you on the listed number; however, it was to no avail. If you still require clarity on the above matter, kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Kind Regards,
We have attempted to contact you on the listed number; however, it was to no avail. If you still require clarity on the above matter, kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Kind Regards,