10 star service from Nombasa

I need to thank Nombasa Felem at Oneplan Pet Insurance. She has gone out of her way to ensure I understood every part of the claims process and has dealt with my claim in the most professional manner possible. Nombasa- you are a credit to Oneplan, I hope they look after you the same way you have looked after your customers. Your rating would have been a 10 out of 5 if possible :). Thank you again!