mM
micmacpimp M
1 reviews | Active since Aug 2016
22 Jan 2020, 14:30
1 month since incident and still no help from one plan motor insurance
My car was ****** on holiday on the 28th of Dec in balito whilst on the beach my car was ****** as soon as I realised I contact my tracking company within 1 hr my car was found 4 days later I was allowed to go and get my car it was obviously in a terrible state I had to travel 1hr to the pound isipingo pound. I manage to have the stater changed just to get back to out holiday home so we can make our trip back to JHB in this terrible state of a car it was a nightmare experience. Now almost 1month ago iv had little to no communication with one plan for my claim iv tried to load it 4 time on the app iv given up i donno what else to do today I will try call them and sort this out but for now I'm fed up.
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Replies (3)
Oneplan Insurance's replyOfficial
22 Jan 2020, 16:52Hi
Michaele,
We are saddened to hear of your terrible ordeal during what was supposed to be a relaxing time for you and your loved ones.
We profusely apologize for any inconvenience caused and miscommunication from us regarding your vehicle claim, it is being dealt with as a matter of urgency.
Thank you for allowing us the opportunity to investigate this matter, as soon as we receive the necessary claim documents we will revert with what we hope to be a satisfactory outcome for all.
Kind regards,
Oneplan
Michaele,
We are saddened to hear of your terrible ordeal during what was supposed to be a relaxing time for you and your loved ones.
We profusely apologize for any inconvenience caused and miscommunication from us regarding your vehicle claim, it is being dealt with as a matter of urgency.
Thank you for allowing us the opportunity to investigate this matter, as soon as we receive the necessary claim documents we will revert with what we hope to be a satisfactory outcome for all.
Kind regards,
Oneplan
Oneplan Insurance's reply22 Jan 2020, 16:52
Official
Hi
Michaele,
We are saddened to hear of your terrible ordeal during what was supposed to be a relaxing time for you and your loved ones.
We profusely apologize for any inconvenience caused and miscommunication from us regarding your vehicle claim, it is being dealt with as a matter of urgency.
Thank you for allowing us the opportunity to investigate this matter, as soon as we receive the necessary claim documents we will revert with what we hope to be a satisfactory outcome for all.
Kind regards,
Oneplan
Michaele,
We are saddened to hear of your terrible ordeal during what was supposed to be a relaxing time for you and your loved ones.
We profusely apologize for any inconvenience caused and miscommunication from us regarding your vehicle claim, it is being dealt with as a matter of urgency.
Thank you for allowing us the opportunity to investigate this matter, as soon as we receive the necessary claim documents we will revert with what we hope to be a satisfactory outcome for all.
Kind regards,
Oneplan
mM
micmacpimp M's updateReviewer Update
22 Jan 2020, 16:56Thank you for the quick response time I will update with progress but I spoke to a lovely lady and she will be helping me thank you.
mM
micmacpimp M's update22 Jan 2020, 16:56
Reviewer Update
Thank you for the quick response time I will update with progress but I spoke to a lovely lady and she will be helping me thank you.
mM
micmacpimp M's updateReviewer Update
15 Feb 2020, 07:23Update on my claim, the claim has been approved I received a settle agreement which stated that my settlement amount was X amount but the way they type it is as if the amount minus all the extras and then the settle amount which was very confusing as I thought the settle amount was what I was being paid out meanwhile the amount still had to minus excess and another fee So what I thought I was being paid out was a low amount but could manage repairs with that amount iv received payment now and realised that my settlement amount was quite a bit lower than what I thought I signed for over all I give one plan 2 start after 3 months waiting for my claim to be approved I was disappointed in one plan again. Iv had many insurances in my life but this has to be my worst experience yet.
mM
micmacpimp M's update15 Feb 2020, 07:23
Reviewer Update
Update on my claim, the claim has been approved I received a settle agreement which stated that my settlement amount was X amount but the way they type it is as if the amount minus all the extras and then the settle amount which was very confusing as I thought the settle amount was what I was being paid out meanwhile the amount still had to minus excess and another fee So what I thought I was being paid out was a low amount but could manage repairs with that amount iv received payment now and realised that my settlement amount was quite a bit lower than what I thought I signed for over all I give one plan 2 start after 3 months waiting for my claim to be approved I was disappointed in one plan again. Iv had many insurances in my life but this has to be my worst experience yet.