RN
Roche N
1 reviews | Active since Sept 2024
25 Sept 2024, 09:10
0 assistance
I have been having a absolutely terrible experience, I have been trying to reach one plan since Monday. They have been ignoring my my messages over whatsapp requesting for a agent aswell as ignoring my emails.
Firstly if you are ever in a emergency where you need to make a claim the app never works aswell as the whatsapp line. I made a claim for my son and the app failed,tried on my name and it failed aswell. Eventually 1 hour later the claims went through, I went to buy my son his medication and it went through on both names. I now want to find assist but I am getting 0 RESPONSE! I HAVE BEEN PATIENT THIS ENTIRE TIME BUT THEY ARE EARGER TO TAKE MY MONEY BUT THEY WON'T GIVE ME ANY ASSISTANCE.
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Oneplan Insurance's replyOfficial
25 Sept 2024, 10:46Dear Roche,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the system may send an error message should there be more than 1 attempt made to load funds via the Oneplan App, it is always important to check the balance on the Onecard before attempting to load the funds again to avoid any error messages relating to the loading of funds.
As per our telephonic conversation, we have since proceeded to send an email to your listed email address. Once we receive the documentation, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the system may send an error message should there be more than 1 attempt made to load funds via the Oneplan App, it is always important to check the balance on the Onecard before attempting to load the funds again to avoid any error messages relating to the loading of funds.
As per our telephonic conversation, we have since proceeded to send an email to your listed email address. Once we receive the documentation, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply25 Sept 2024, 10:46
Official
Dear Roche,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the system may send an error message should there be more than 1 attempt made to load funds via the Oneplan App, it is always important to check the balance on the Onecard before attempting to load the funds again to avoid any error messages relating to the loading of funds.
As per our telephonic conversation, we have since proceeded to send an email to your listed email address. Once we receive the documentation, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the system may send an error message should there be more than 1 attempt made to load funds via the Oneplan App, it is always important to check the balance on the Onecard before attempting to load the funds again to avoid any error messages relating to the loading of funds.
As per our telephonic conversation, we have since proceeded to send an email to your listed email address. Once we receive the documentation, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan