Zero Customer Care for missing order

If I could give a ZERO, I would. No customer service, No feedback on enquiries, only promises. Days later, all I hear when I do the following up, is that they are waiting for feedback from the Warehouse on the situation with my missing order.

Yes, it is a busy period. Then you prepare accordingly and ensure that you have sufficient resources available. I am not asking for the moon, I am asking for customer care which involves feedback about a problem on your side.