Your business model is flawed!

One day only is supposedly their selling point, but how do you expect to buy anything successfully if you take 10 hours to respond to a sales query??? I generally am awake till midnight everyday and check your deals, and three times in the past I have had issues which were only partially solved by lame excuses, but at least then I had gotten some response. I purchased the Nixon Sentry SS watch in silver from your website at 00:15 on Sunday the 21 Feb 2016 but the payment did not go through using my credit card. I could not get a one time pin from the 3D secure facility and I immediately emailed your support team three times afterwards in half hour intervals. The response I received was at 9am telling me my order was cancelled and that I must reorder, but that was what I was trying to do which was not working! Now the product is supposedly sold out and I still have not received further feedback!? How does one expect to buy things in limited quantities for one day only with no support whatsoever??? Unacceptable! You should definitely shut down your services if something as simple as that cannot be done right!