Wrong item delivered and no refund. Furious.

I ordered masks with the following description and was delivered a totally different mask which does not fit anyone in my family of 4.

They tried to fob me off with an explanation that said the description said the masks was only adjustable on the nose and not anywhere else but the link on the page said the below

"This super-breathable face mask can be worn for hours without humidity or accumulated heat. This washable and breathable mask will perfectly fit your face with an adjustable nose clip, ear support, and a neck strap with hook and loop closure. Comfortable fit with double air ventilation breathing valves."

The masks had no ear support or neck strap and whilst possibly being the same supplier were totally different and will be useless.

I know this is a hygiene issue but do not advertise something which is not the product you are going to deliver. Refund an very unhappy regular customer.

Will not be using this site again for anything further and we were regular purchasers. Be very careful what you order