Wrong cards included in a game, onedayonly will not respond

<p>Last year I purchased a card game called Exploding Kittens for a christmas present.</p> <p> </p> <p>Upon opening it shortly after Christmas, it was realized that the wrong deck of cards were included with the game (twice the number of some cards, none of some necessary cards).</p> <p> </p> <p>This appeared to be a packaging mistake, which I understand happens. However, I have spent 2 weeks emailing onedayonly to get a response on a way forward (An exchange/return etc).</p> <p> </p> <p>During this 2 week period of emailing and reporting the incident through their website, I have received ZERO correspondance from their side.</p> <p> </p> <p>Due to the fact that they have no call center, and will not supply a phone number, I have to simply wait for when they finally decide to reply.</p> <p> </p> <p>This really has ruined my experience with them. I can understand delivery being slower, and response SLA times being a little longer, but 2 weeks is unacceptable, and the customer service is definitely not up to par with their competitors.</p>