Worst online shop they are big ****mers especially if U have a problematic item that was sent

I bought a swimming mask from this one day only it was my 1st and last purchase because the mask was defective and I informed the supplier well within my return period yet I'm still sitting with the defective item because after asking all types of questions and making me take pictures of all sides of the product they still have not texted the product in which I paid R350 for this company is a **** please don't waste your time and money an energy using this company to purchase from you will just be disappointed especially if your are a 1st timer like myself very sad an disappointing an no one bothered to pick up the defective item.