World Class Customer Care & Service.

World Class Customer Care & Service.

I buy a lot of my staff from one day only, and occasionally I complain when things take a while to be delivered, but not a big deal because they always stick to the SLA advertised, but in any case I recently bought a hiking bag pack, and it arrived defective. I wanted to exchange it but as you would know one day only does not do exchanges as they do not keep stock and deals and items are valid for One day Only (its in the name).

Long story short I decided to keep the bag and to fix it myself and was ready to complain here, but its only fair that I give credit where its due, one day only sent me the sweetest message ever, they decided I may keep the small defective bag , but over and above that they still proceeded to refund me and let me keep the bag.

Now thats amazing service and putting customers first, 1. because I needed the bag and they allowed me to (even with the small defects) 2. They refunded me, mind you I did not ask for the refund this is a decision one day only.

To quote the message below in short "we treasure our clients and would hate to see one fall off the grid". Those words make you feel important and that as a client you are not just a number.

@OneDayOnly its a pleasure doing business with you, you have my full confidence and support and thanking you reminding me that there are business out there who genuinely value their customers.

@Tasneem L, a special mention to you for how you handled this, the communication and empathy you've shown, it is much appreciated, you have gained a life long customer and free advertising from me guaranteed.

Thank you and your team.