Warning to consumers: prolonged delays and CPA issues with returns

I am posting this as a warning to other consumers considering purchasing from OneDayOnly.

I purchased an electric scooter in November 2025. The item was faulty and was returned on 2 January 2026. As of now, close to two months later, the matter is still unresolved.

Despite complying fully with OneDayOnly’s returns process:

The product has been in their and the supplier’s possession since early January

I have had to repeatedly follow up to receive any updates

No proactive communication has been provided

No refund has been issued, despite a refund request being made within six months of purchase

In terms of the Consumer Protection Act (Section 56), consumers are entitled to a refund, replacement, or repair for defective goods within six months. I requested a refund well within this period, yet I have been told that my request allegedly falls outside the CPA timeframe, which is incorrect.

Consumers should be aware that:

Returns can take months to resolve

Refund requests may be delayed or disputed

Communication is reactive rather than proactive

I am still awaiting:

Confirmation that my refund is being processed

A clear date for when the refund will reflect

Until this matter is resolved, I strongly caution other consumers to carefully consider the risk when purchasing high-value items from OneDayOnly.