Warning About Poor Service from Onedayonly

I want to share my frustrating experience with Onedayonly. About six months ago, I purchased a watch from them and really enjoyed it—until a month ago when two strap points snapped off, causing the watch to fall to the ground.

I sent the watch back to Onedayonly on March 17, 2025, hoping for a resolution. After numerous emails with their staff member Gwendoline—who has been consistently apologetic for the delays—they finally confirmed their supplier deemed it a factory fault and agreed to replace the watch.

Initially, I was relieved and hopeful. However, today is April 8, 2025, and I’m still no closer to receiving a replacement. All I’ve gotten are repeated empty promises every few days, stating they’re “working on it” and “will get back to me.” While Gwendoline reassures me they’re trying their best, nothing has actually been resolved.

I’m extremely disappointed—not just with the product’s poor quality but with their aftersales service, which has been nearly nonexistent. Apologies without action mean nothing. Let this be a cautionary tale if you’re considering buying from them.