Walking Pad Fitpulse Z1PRO SERVICE

I ordered a walking pad FITPULSE Z1PRO beginning December 2025. Delivered 12th December 2025. Reported product not working 6/1/2025. I was assured of regular feedback on progress of replacement or refund. To date nothing received and no response. I have used OneDayOnly for a number of orders and have been satisfied up until now. I am extremely disappointed in their service, and when I receive my refund, I will not be using their platform again.