Very bad customer experience
<p>One Day Only, the popular online shopping site, bungled an order of mine and seems to not want to contact me again after I have lodged numerous enquiries to where my order was. The replies just stopped and I have no idea if they will reimburse me for my botched order delivery or if they will just remain quiet and therefore *****ing my money. There is no meaningful way to contact them on their website as they only issue automated replies. The nature of the complaint is that I placed an order more than a month ago now after accepting their terms that all orders will take from 5 - 10 working days. After about 10 days I received a tracking number from One Day Only in a notification email that my package has shipped. When I tried to track my package with the tracking number provided by them it notified me that no such order number existed. I phoned the courier company and they could not help me as they informed that the tracking order was not one that One Day Only uses. I used One Day Only's website to enquire about this matter, to which they rep**** they are sorry and would make an effort to let me know where my package was. Another week went by, making it 15 working days since I placed my order. I emailed them again asking if they have news about my package, but this time I only received an automated email assuring me that they would contact me back. No contact came from them, 5 more days went by. By this time I was fed up with their lack of customer service and contacted them again via email on their website. I demanded a refund. I have not received a response yet. I have received poor service from them in the past where I order a product only for them to let me know a few days later that the product I ordered was out of stock and that they would replace it with another product. The tracking numbers they provided in the past were also ***** but they packages arrived with no problem other that being a day or two late as per their policy of 5-10 working days. The fact that they have no contact number is also unsettling as that means you are totally at their mercy, whether you receive your orders or not. If they do not want to deal with a complaint or enquiry they just ignore the emails.</p>