Unsatisfied customer

I am extremely disappointed with my experience with One Day Deal. I made a purchase in November 2025 and by early December I discovered the item was faulty. I promptly logged a replacement request, and the faulty item was successfully collected from my current address, which clearly confirms the correct delivery location on their system. Despite repeatedly informing them that I no longer live at my old address, they continue to send the replacement there. This has been communicated multiple times, yet the issue remains unresolved. What is so difficult about delivering the replacement to the same current address from which the faulty item was collected? This ongoing mistake shows a complete lack of attention, accountability, and basic customer service. The entire process has been frustrating and unnecessarily stressful. Frankly, this is pathetic service, and I expected far better handling of such a straightforward issue.