Unprecedently worse service ever

<p>I ordered items on 11th and 18th December 2016 from onedayonly. The order placed on the 18th arrived before Christmas.</p> <p>I wrote an email to enquire about the outstanding order since no communication was sent as to the reason for the delay. I was displeased as the order contained someone's Christmas present. They apologised saying they'll get back to me.</p> <p>After Christmas I enquired again and then was informed the products were not in stock - this was a month after ordering.</p> <p>I received an email asking for my banking details so I can be refunded for the order. The turn around time is 48 hours as per email for the funds to be refunded. It's been 2 weeks since and after 2 emails still no response from onedayonly...still waiting for the refund </p> <p>Truly disappointing service.</p> <p> </p>