TV advertised was not the TV I received. Shocking customer service provided

<p>I purchased a JVC 48 Inch smart 4K tv from one day only offers on the 1st of November 2016. The TV was delivered. I turned the TV on and tried to use the smart capabilities of the TV. Too my suprise none of the smart capabilities of the TV worked. I then looked at the TV information and noticed that the android operating system was only a version 4.2 and not a 4.4 version as advertised by OneDayOnly. None of the apps on the TV worked and I realised that I had clearly received an outdated tv and that the TV was not updagraded to the specs indicated on the advert. Both the operating system and the Firmware were out of date and not the version of TV that was advertised to be purchased. I then contacted onedayonly to notify them of the faulty tv and to process a TV swop in order for me to get the TV I actually purchased. I have searched on JVC's websites and every TV manufacturer I coud find to try and track down what TV I had actually received. I could not find the model for the TV I received or even the one I was trying to purchase. It now looks as if the TV was rebranded. Onedayonly finaly responded to my email and notified me that a TV swop will take place and that I should just provide them with a date, time and place that would suite me best to collect the tv. I responded the same day and asked for the TV to be collected the next day. This was Thursday 2 weeks ago. No one come to collect the TV on Thursday 10th Nov 2016. I then sent another email to collect the TV on Friday 11 Nov 2016. I once again received no response. From the 11th till today I have sent over 20 emails to Tracey-Lee Singh (the person apparenly assisting me with the faulty TV) to try and get the tv collected. I am yet to receive a response. Then yesterday I finally receive a response from Tracey-lee basically sending the same email she sent 2 weeks ago asking if today would be suitable to collect the tv. I repsonded 1 min later and requested the collection to take place and for Tracey-lee to confirm a time that this will take place and if the correct tv would be delivered at the same time. Once again I am yet to receive a repsonse. This is by far the worst customer service I have ever received. The only responses I get are automated responses saying that onedayonly's uber friendly support staff will be in contact with you in a few hours. I have no idea how to resolve this issue as the person who is supposed to be resolving this issue never repsonds to any emails and this is the only format you can contact this company. I would never purchase another Item from this company again as not only do you not receive the item you ordered, there is no way to reslove a faulty product issue as their customer service is appauling.</p>