KN
Kathy N

1 reviews | Active since Mar 2009

06 Mar 2017, 14:34

Three strikes and you're out

<p>I have bought many items from OneDayOnly.</p> <p> </p> <p>In the beginning they were marvellous but slowly their service is deteriorating. </p> <p> </p> <p>I ordered the Pitter Pat sneakers - size 4. I received size 3 in a size 4 box. The collection was a mess because I asked them to collect the sneakers from me and they sent the couriers to the person to whom they had originally been sent. </p> <p> </p> <p>I ordered a set of children's books as well as a baby teether. I received two sets of books and no teether. Despite me having brought this to their attention, no communication has been received from them.</p> <p> </p> <p>I ordered cookery books from them and received two communications from them. One confirmed my order and the other advised that as I had not paid, my order had been cancelled. I paid by credit card and the relevant amount was deducted from my credit card.</p> <p> </p> <p>And, whereas at one stage, orders would be delivered within a couple of days, it now takes up to three weeks.</p> <p> </p> <p>And a final bugbear - you cannot phone anybody as they no longer accept phone calls. So you log the query and receive an automated response and then hear nothing further.</p> <p> </p> <p>So, I must regretfully advise that I will no longer buy items on the OneDayOnly site until such time as they have jacked up their service.</p> <p> </p> <p> </p>

0
Replies (0)