Terrible refund process – never again

I returned an item to OneDayOnly and got confirmation on 16 April that my refund had been submitted. It’s now 24 April and still no refund. I followed every instruction, the parcel was collected and received — yet I’m sitting here chasing money that should have been refunded days ago. Their emails said “3–5 working days” – that’s long passed. No proper communication, no clear update, and frankly, no urgency to resolve the issue. Compared to Takealot, this is miles behind in customer service. I’ve never had to follow up so many times just to get what I’m owed. First and last time using OneDayOnly. Be warned – the prices might tempt you, but the after-sales support is nowhere near industry standard.