Stressful return request

I booked a return, a week ago. Where they only respond a day later each time (poor response time) with wasting my time with every response. Requesting videos/photos of the product, after I had closed/sealed the parcel. I have asked them countless time to provide me with a collection date, and am still awaiting collection. They asked for preferred dates, whereas today is one of them, and nothing has been arranged nor communicated.

I booked a return with TakeAlot, and within 5 minutes, I received a collection date,. I booked the return on Friday the 27th of December and Collection took place over an hour ago today (Monday the 30th). No photos/videos were required.

OneDayOnly, I booked the return on the 23rd. And no collection date has been provided. Disgusting...a week later and they cannot book a simple collection.

The comparison of wonderful and disgusting service.