Shocking service

Purchasing from the website is very easy although delivery takes a bit longer than other sites. The trouble starts when the quality of products received is bad or the products don't fit and you need to return them. I logged a return for two orders about three weeks ago and have been following up constantly. At first the company responded with dates for collection, but now I'm not getting a response at all. The status of both returns have been changed to "refunded" even though the items weren't collected and my money wasn't returned. I will never buy from this website again and wouldn't recommend that anyone does either. And like another reviewer said, their discounts are no more impressive than takealot or any other online store. Be warned.

EDIT: ODO contacted me after my review, promising me collection that day. Guess what? NOTHING. The products weren't collected and I still had to follow up with them to figure out why. Now they're giving me the option to return the products myself...after all this back and forth!!!!! Do not buy from this business.