Shocking Customer Service

Shocking Service, Shocking Customer Service. I placed an order on the 12th of May 2020 @ 09h44 and made the payment straight away. On the 06th June 2020 I sent an email asking for a refund of R3,499.00 as I have now purchased the product elsewhere and received it within 2 days of placing my order, I got an automated reply with a ticket no 883680 with a long story which I am not interested in I just want my money back. On the 08th of June I sent another email requesting a refund and same as before you get a long story. All I want is my refund I am really not interested in why you haven't got round to delivery. How can you promise a 5 - 10 day delivery and it is now almost a month absolutely ridiculous.