Rugged SA faulty UPS

I bought a Rizzen Smart Mini DC/UPS 30W on 6th Feb 2024 from OneDayOnly which was delivered on 9th Feb 2024. Rugged SA is the supplier.

The product turned out to be faulty as we have tried with numerous cables to see if we could get it to work with no avail. It doesn't provide power to the black Fibre box. I lodged a 'return' call to OneDayOnly on the 10th Feb 2024 whereafter OneDayOnly ("ODO") confirmed that Rugged SA requested pictures of my Fibre box to determine what voltage is required. After providing the pictures, they requested to collect the product to test whether it is indeed faulty, this materialised on 20 Feb 2024 when the courier collected it. They confirmed receipt on the 22nd Feb 2024.

Long story short, I received a replacement unit on 2 March 2024 which one of Rugged SA's consultant confirmed is indeed in working order. Low and behold, this 'replacement' unit turned out to be NOT WORKING and indeed be the EXACT same one that I have received initially. I specifically used a larger plastic to cover the section where the lights would be displayed so that I could determine that it was my unit if I would have received another unit as a replacement. This way I knew it wasn't replaced at all!!!

I have advised ODO on the 7th March 2024 that the unit is not working and requested a refund as I DO NOT WANT their product as firstly it is NOT WORKING and secondly it is the exact same device that I have told them is not working.

I received an email on the 9th March 2024 stating “ we have been in continuous communication with the Supplier regarding your query” and that they'll keep me posted. Clearly the supplier is not interested in getting back to ODO to authorise the refund.

How is this helping me to get my refund which I think is more than reasonable for a product that is not working after giving them a chance to rectify it. Furthermore, I would have been without WiFi for a month by now and had to find an alternative solution to be able to work from home. I do not want anything from Rugged SA ever again!!! All I want is my money!!