Ridiculous timelines on essential items

I placed an order on 8 May 2020. On 1 Jun I logged a ticket for my order: Order #***. I received what looks like an automated response with a waybill tracking number on the courier website. The issue now is that I have been waiting on the order for over a month and have not received it.

Their website says "5-10 working days, but it can take longer". I understand Covid is a factor, but I was not expecting to wait for over a month. Especially as this was marked as an essential item.